Return Policy

At Helios Holland, we believe it is important that the conditions under which an order can be returned or exchanged are clear. Below you will find our return policy for orders from the Netherlands and Belgium.

Returns
Do you wish to return a product? Please contact us within 14 days of receiving your order to register your return.

We accept returns of both defective and non-defective products, provided the product meets the return conditions below.

Conditions for returns
A product can be returned when:

the product is unused and undamaged;

the product is returned in its original packaging, if reasonably possible;

the product is returned complete, including any accessories and accompanying parts;

the return is registered within the applicable return period.
Products that have been damaged through use or are returned incomplete may not be eligible for a full refund.

Defective or incorrectly delivered product
Have you received a defective, damaged, or incorrect product? Please contact us as soon as possible. Please include your order number and a clear description of the problem.

If the error is due to Helios Holland or the product is defective, we will work with you to find a suitable solution, such as product replacement or a refund.

Register return
Before returning a product, please contact us via https://www.heliosholland.com/contact and include your order number.

After registration, you will receive the necessary information for returning your order.

Return shipments are sent back to us by post.

Send your return shipment to:

Helios Holland
Groeneweg 26
6041AX Roermond
The Netherlands

Please clearly state your name and order number on the return shipment so that we can process the return correctly.

Return costs
The costs for returning a non-defective or incorrectly ordered product are the responsibility of the customer. If a product is defective or incorrectly delivered and the fault lies with Helios Holland, the agreements we make with you regarding the handling of the return apply.

Refund
After we have received and checked the return shipment, we will process the refund as soon as possible.

Any refund will be made via the same payment method used for the original order, unless otherwise agreed with you.

Exchange
It is possible to exchange a product, provided the returned product meets the return conditions.

Please contact us in advance if you wish to exchange a product. We will then inform you about the further processing and the availability of the desired replacement product.

Exceptions
Products that are unsuitable for return due to their nature, or for which a statutory exception to the right of withdrawal applies, may be excluded from return. If different return conditions apply to a product, this will be stated with the relevant product where applicable.

Questions about returns
Do you have questions about a return shipment, exchange, or refund? Then please contact us:

Helios Holland